Shipping
Cool Kit Australia ships to Australia and New Zealand. Other destinations may be available where Shopify checkout offers a delivery method. Delivery options and rates for your order are shown at checkout.
Orders dispatch from New South Wales. Tracking is provided where the selected carrier service includes it. Delivery estimates begin after dispatch and may be affected by carrier delays, public holidays, severe weather, customs processing and remote-area services.
Australia Post and parcel sizes
Rates are based on product weight, parcel dimensions and available services. Some thin Storacell items can travel as a large letter, while thicker items must travel as a parcel. The rate shown at checkout is the applicable charge.
International orders
International availability is limited to destinations supported at checkout. Customers are responsible for local import restrictions and any duties, taxes or carrier charges not collected during checkout.
Returns
Contact info@coolkit.com.au before sending any item. Include your order number, the reason for the request and photographs where useful. Wait for return instructions before dispatching the item.
Faulty, damaged or incorrect items
We accept returns where goods arrive damaged, are incorrect or have a warranty issue. We will assess the item and provide the remedy required under Australian Consumer Law. Valid claims include reasonable return costs.
Fit and change-of-mind requests
We do not accept used goods or general change-of-mind returns. We may accept a fit-related return where the customer took reasonable steps to select the correct size. Contact us before returning the item.
Approved fit returns must be unused, unwashed and unaltered, with their original tags and packaging. The customer pays return freight where the return is not caused by our error or a product fault. After inspection, an approved return may be exchanged or refunded to the original payment method.
International returns
International returns require approval before dispatch and are assessed after receipt. Keep proof of lodgement and use a trackable service. Import or carrier charges are the customer’s responsibility unless required otherwise by law.
Nothing on this page excludes rights under Australian Consumer Law.