Refund policy

Returns Policy

We accept returns for goods that are received damaged, incorrect (our fault) or have a warranted defect.  See the section marked IMPORTANT for non-warranty return conditions.  

We do not accept returns where the goods have been worn/used, show signs of negligent use or damage, deliberate damage or you have changed your mind.   Please choose carefully and if in doubt, ask us.

Returns may be accepted for incorrect fit where you have taken all reasonable steps to ensure you have chosen the correct size.    Ensure you have read the sizing page and have your correct size/fitting information before ordering.   You will be responsible for all postage costs associated with the return.   If in doubt, ask us.

Where a return is required, we will exchange or refund you if an exchange is not available.  If exchange goods are not available, you may be offered a waiting time until they are available however you can choose to decline this offer and accept the refund.

IMPORTANT: Non-Warranty items must be returned un-used, with tags attached, in original product packaging.     Please examine the product and test for fit before removing tags or discarding product packaging.

Products missing the tags or original packaging will not be accepted for non-warranty returns.

Exchange or refund offers do not apply to discontinued or discounted items, except where the reason is a warranty issue.    However, we may choose to do so at our discretion.

Where a return is approved that is not our fault, customers must pay the return postage and any postage incurred to replace the goods.

Where a refund is offered on a return that is not our fault, the amount refunded will be less the original cost of postage.     Where an item is imported for your specific order, any return will be less the cost of local postage AND international freight costs.

Items being returned must be properly packed and protected so that they are returned in a saleable condition.    Where we receive a return that is damaged or has damaged packaging due to improper packing before sending, we will return the item to you and no refund will be processed.

All customers returing items to Cool Kit Australia will need to have their returned goods received and examined before any further action will be taken.